Apple has announced that a software update will fix an issue that causes the iPhone X to briefly become unresponsive when moved to a cold environment.
“We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment,†an Apple spokesperson told The Loop’s Dave Mark. “After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.â€
From the Reddit post:
I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes two seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?
Edit: possible other explanation might be the drastic changes in light that are causing problems.
Edit2: looks like some people are having issues while others are not. Might be different colors/sizes of iPhones that were affected. Can we get Apple to investigate?
Apple states that iOS devices work best in places where the ambient temperature is between 0º and 35º C (32º to 95º F). “Low or high-temperature conditions might cause the device to change its behavior to regulate its temperature,†notes Apple.
I’m glad that Apple gave this statement to The Loop to assure users there’s nothing wrong with their iPhone X hardware if the screen behaves erratically during cold weather.
